Eligibility for Return:
1.1. Only items that are broken or damaged upon delivery are eligible for return under this refund policy.
1.2. The customer must notify us of the broken item within [number of days, e.g., 7 days] from the date of delivery.
1.3. The broken item must be returned in its original packaging, along with any accessories, manuals, or other items included in the original shipment.
1.4. The customer must provide proof of purchase, such as an order number, receipt, or any other relevant documentation.
Return Process:
2.1. To initiate the return process, the customer must contact our customer support team through [contact information, e.g., phone number, email address].
2.2. Our customer support team will guide the customer through the return process and provide any necessary instructions.
2.3. The customer may be required to provide photographs or other evidence of the broken item to support their claim.
Refund Options:
3.1. Once the broken item has been received and inspected by our team, we will offer the customer the following refund options:
- Full Refund: The customer will receive a full refund, including the purchase price and any applicable shipping charges, to the original payment method used for the purchase.
- Replacement: If the customer prefers, we can offer a replacement for the broken item, subject to availability. In such cases, we will cover any additional shipping costs.
